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- Return Eligibility Period: We accept returns of unused vacation-style women’s dresses within 14 calendar days of the delivery date. The delivery date is confirmed by the carrier’s tracking information—critical for customers who ordered dresses for upcoming trips, as we prioritize timely return processing to avoid impacting your vacation plans. Returns requested after this window will be rejected.
- Item Condition Requirements: To qualify for a return, dresses must be unused, unwashed, and free of stains, odors, or signs of wear (e.g., stretched fabric from trying on, makeup marks on collars). All original tags, labels, and packaging (including garment bags for delicate styles like silk sundresses) must remain intact. Dresses with removed tags or altered details (e.g., cut hems) will not be accepted.
- Non-Returnable Items: Final-sale dresses (clearly marked “Final Sale” on the product page and checkout summary) are non-returnable—this includes limited-edition tropical print maxis or discounted resort wear. Personalized items (e.g., monogrammed beach dresses) are also excluded, as they are tailored to your specific request.
- Return Initiation Process: To start a return, email our support team at [email protected] with your order number, the dress’s style name, color, and size, plus a brief reason for return (e.g., “Size too small for my beach vacation”). Include 1–2 photos of the dress (front, back, and tags) to verify its condition—this speeds up approval.
- Return Authorization (RA): We review return requests within 2 business days. If approved, you’ll receive an RA number and our Hong Kong warehouse address via email. Write the RA number clearly on the return package—packages without an RA number will be held unprocessed, and we won’t be liable for lost items.
- Return Shipping Responsibility: For returns due to personal preferences (e.g., “Changed my mind about the print”), you cover return shipping fees. We recommend using a trackable carrier (e.g., DHL, Hong Kong Post) to ensure we receive the package. If the return is due to our error (e.g., wrong size shipped, defective zipper on a linen dress), we’ll provide a prepaid shipping label and cover all associated costs.
- Return Inspection & Refunds: Once your package arrives at our warehouse, we inspect the dress within 3–5 business days. You’ll receive an email notification of the inspection result (approved or rejected). Approved refunds are credited to your original payment method (e.g., credit card, PayPal) within 7–10 business days, excluding the original shipping cost (unless the return is our fault).
- Defective or Wrong Items: If you receive a defective dress (e.g., torn seams on a floral maxi) or the wrong style, notify us within 7 days of delivery via [email protected] with photos of the issue. We prioritize these cases—options include a free replacement (shipped via express to meet your vacation timeline), a full refund, or a prepaid return. No extra costs will be charged to you for our errors.
