Shipping & Delivery

1. Global Shipping Coverage: As a Hong Kong-based retailer specializing in vacation-style women’s dresses, we ship to over 120 countries worldwide—from tropical destinations like Thailand and the Maldives to coastal regions in Europe and the Americas. A list of excluded regions (due to logistical restrictions or import regulations for textiles) is clearly posted on our website; orders to these areas will be canceled immediately, and a full refund will be issued to your original payment method within 3 business days. For region-specific shipping inquiries (e.g., “Do you ship to my Caribbean vacation rental?”), contact our team at [email protected] for personalized assistance.​

2. Order Processing Time: We prioritize fast processing to ensure your vacation dresses arrive in time for your trip. After payment confirmation, all orders are processed (verified, packed, and labeled) within 2–3 business days. During peak seasons—such as summer (June–August) or holiday travel periods (December, Easter)—processing may extend by 1 business day due to high order volume. We’ll send you an email notification if processing takes longer than 4 days, along with a revised shipping estimate to help you plan.​

3. Shipping Method Options: We offer two reliable shipping methods tailored to your vacation timeline:​

• Standard Shipping: Partnered with Hong Kong Post and DHL eCommerce, this method is ideal for customers ordering 2+ weeks before their trip. It includes basic tracking and delivers within 7–14 business days to major regions (e.g., the U.S., UK, Australia) and 10–21 days to remote areas (e.g., small island nations).​

• Express Shipping: Provided by FedEx or DHL Express, this option is perfect for last-minute vacation shoppers. It includes real-time tracking, priority handling, and delivery within 3–5 business days to most global cities. Express shipping costs are calculated at checkout based on your destination and order weight.​

4. Shipping Cost Calculation: Fees are determined by three factors: your delivery address, the shipping method selected, and the total weight of your order (including protective packaging for delicate dresses). A dynamic cost calculator is available on the checkout page—simply enter your shipping address to view exact standard and express shipping prices before completing your purchase. We occasionally offer free standard shipping for orders meeting a minimum spend (e.g., $150 USD on vacation dresses); check our homepage or promotional emails for current offers.​

5. Address Requirements: To avoid delivery delays (critical for vacation orders), provide a complete, accurate shipping address—including apartment numbers, street names, and contact phone numbers. If shipping to a hotel or vacation rental, include the property name, your check-in date, and a local contact number (if available). We cannot modify addresses after an order has shipped; if you need to update your address, email [email protected] within 24 hours of placing your order, and we’ll confirm changes if possible.​

6. Package Tracking & Notifications: Once your order ships, we’ll send a confirmation email to your registered address, including a unique tracking number and a direct link to the carrier’s tracking page. You can use this link to monitor your package’s real-time status (e.g., “In transit to your destination,” “Out for delivery”). If tracking isn’t updated within 5 business days of shipping, contact us with your order number—we’ll investigate with the carrier and provide you with a status update within 24 hours.​

7. Customs Clearance & Fees: For international orders, your package may pass through customs in your destination country. You are responsible for all customs fees, duties, or import taxes imposed by your local government—these fees are not included in your order total and are typically collected by the carrier upon delivery. To avoid surprises, contact your local customs office before ordering to inquire about potential fees for vacation dresses (textile import rules vary by country). We cannot adjust or waive customs fees, and packages refused due to unpaid fees will not be eligible for refunds.​

8. Special Handling for Vacation Dresses: We package our dresses to protect them during transit and ensure they arrive ready to wear for your trip. Delicate styles (e.g., silk sundresses, lace maxis) are wrapped in acid-free tissue paper and placed in moisture-proof garment bags before being packed into sturdy cardboard boxes. If you need your dress to arrive by a specific date (e.g., your beach wedding), note this in the “Order Notes” field at checkout, and we’ll prioritize processing your order. For urgent cases, email [email protected] to discuss expedited shipping options—we’ll do our best to meet your timeline.