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- Eligibility & Account Use: By using our services to purchase vacation-style women’s dresses, you confirm you are at least 18 years old (or have parental/guardian consent) and comply with local laws governing online fashion purchases. If creating an account, you must provide accurate information (e.g., name, email, shipping address) and update it promptly if changes occur. You are responsible for securing your account credentials—notify us at [email protected] immediately if you suspect unauthorized access.
- Order Placement & Confirmation: An order is considered valid only after you complete checkout, confirm payment, and receive our order confirmation email (sent within 24 hours of payment). The confirmation includes your order number, dress details (style, color, size), and shipping method. If you do not receive this email within 48 hours, contact [email protected] to verify your order status—failure to do so does not invalidate our right to process confirmed orders.
- Order Rejection Rights: We reserve the right to reject orders for reasonable reasons, including but not limited to: stock shortages (common for limited-edition vacation prints), pricing errors (e.g., incorrect discounts on floral maxis), suspected fraud (e.g., invalid payment details), or violations of these Terms. Rejected orders will be fully refunded to your original payment method within 3 business days, with a notification email explaining the reason.
- Payment Terms & Security: We accept Visa, Mastercard, PayPal, and Alipay for payments. You agree to pay the total order amount (including dress prices, shipping fees, and applicable taxes) at checkout. All transactions are encrypted via SSL technology to protect your financial data—we do not store full payment details on our servers. We are not liable for failed payments due to provider errors (e.g., bank declines); resolve such issues with your payment provider first, then contact us for reprocessing.
- Pricing & Fee Disclosure: Prices for our vacation dresses are displayed in USD (unless stated otherwise) and exclude international shipping fees, customs duties, and import taxes (which are your responsibility). We may adjust prices without prior notice (e.g., for seasonal collections), but the price listed at checkout will be honored for confirmed orders. Any additional fees (e.g., express shipping surcharges for remote islands) will be clearly disclosed before you finalize payment.
- Product Descriptions & Accuracy: We strive to provide accurate details for all vacation dresses, including fabric (e.g., linen, silk blends), color, size, and care instructions. However, minor variations may occur: colors may differ slightly from website images due to screen settings, and handmade details (e.g., ruffled hems) may have subtle differences. Size charts are provided on each product page—we do not issue refunds for sizing errors caused by incorrect size selection; contact [email protected] for fit advice before ordering.
- Returns & Refunds Compliance: Our returns policy (outlined separately) is part of these Terms. To qualify for a return, dresses must be unused, unwashed, with intact tags, and returned within 14 days of delivery. Final-sale items (marked “Final Sale”) and personalized dresses (e.g., monogrammed beach styles) are non-returnable. Refunds are processed within 7–10 days of return inspection and credited to your original payment method—original shipping fees are non-refundable unless the return is due to our error.
- Defective & Incorrect Items: If you receive a defective dress (e.g., torn seams, broken zippers) or the wrong item (e.g., a floral midi instead of the ordered maxi), notify us at [email protected] within 7 days of delivery. Include photos of the issue and your order number—we will offer a free replacement (shipped via express if needed for your vacation), a full refund, or a prepaid return, at no extra cost to you. Failure to report defects within this window may limit your remedy options.
- Intellectual Property Rights: All content on our website—including dress images, logos, product descriptions, and brand names—is our exclusive intellectual property. You may not reproduce, distribute, or modify this content for commercial use (e.g., copying dress designs for resale) without our written permission. Violations may result in legal action and termination of your access to our services.
- Limitation of Liability & Governing Law: We are not liable for indirect damages arising from our services, such as missed vacation events, inconvenience, or lost opportunities due to order delays. Our total liability is limited to the purchase price of the affected dress(es). These Terms are governed by the laws of Hong Kong Special Administrative Region. Disputes will first be resolved via negotiation; unresolved cases will be submitted to the courts of Hong Kong for final judgment. For questions about these Terms, contact [email protected]—we respond within 2 business days.
